Open, Honest, Communication Is Vital: Sharing information is vital; and for Giantnerd®, the ability to reciprocate productive criticism is critical for improvement. Open, honest communication is a catalyst for continual improvement, which means the more of it, the better. We always confront and discuss the brutal facts head on and communicate open and honestly about what needs to be done to ensure Giantnerd's® success. The atmosphere in which we operate is reliant on understanding, collaboration and consistent success; and the relationships that emerge internally between ourselves and members are the kind that, when built on open communication, will last a lifetime.